Please let me know, I'd like to understand. So is that your criticism, that we do not support Version 10 on El Capitan though it runs quite well? And feedback is good, seems to work fine on El Capitan. Though we don't receive reoccurring monthly payments like other vendors. And supplied an unsupported version of QuarkXPress 10 that runs on El Capitan to our users.Īgain free of charge. Therefore we invested substantial engineering and testing time to remove the typical crash scenarios of QuarkXPress 10 on El Capitan. Yes, we do believe that this is "customer service". Instead we wanted our users to be able to at least run previous versions of QuarkXPress on El Capitan, so version 10 too. And as far as I know none of them support previous versions of their apps on El Capitan. Or charge for an El Capitan compatible upgrade. ![]() If you look at the other players in the industry, many still don't officially support any of their versions on El Capitan or have just recently done so. And we did achieve this quite quickly, it took us only 9 days to support the latest version of QuarkXPress 2015 on El Capitan, and of course provided this free of charge. Our priority was then to make the current version of QuarkXPress 2015 run smoothly on El Capitan as quick as possible. Especially since the older, Carbon-based versions (eg Version 8 and 9) run pretty smoothly on El Capitan with some minor flaws. As we don't know what Apple is changing in the next major upgrades of OS X, we were surprised too that the modern (Cocoa-based) versions of QuarkXPress crashed on El Capitan though running fine on Yosemite. We couldn't guess in 2013 (release of QuarkXPress 10) what would be the situation in the year 2015. I understand that you would like to use your version of QuarkXPress as long as possible even though Operating Systems change. If not, then we need to find out the cause on your machine – with your help please. For example by email at QuarkXPress 2015 has no known El Capitan specific issues, it is most likely one of the above. If that all doesn't solve it, please contact Quark's support. Speaking of those, check them while you are at it. Do you use a Anti-virus Software? On Windows quite common though I have seen that on OS X occasionally too and that might conflict with access rights.Remove them completely out of the QuarkXPress folder please to be sure. Disable 3rd party XTensions (such as Font Management) XT.Does it work now? Then it might be a corrupted font. If not, disable all fonts except system fonts please.Delete preferences and restart QuarkXPress 2015.11.2 is the first version to support El Capitan. Make sure that you use QuarkXPress 2015-11.2 please.So I can only repeat what has been already answered you there: ![]() I have seen that you have posted this in different forums and on Quark's social media sites.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |